Rental FAQ

How long can I rent an item?

Planned rental periods are 3, 5, and 7 days. Available options will be confirmed per piece when booking is enabled.

When does my rental period begin?

It begins on the start date shown in the confirmed reservation.

Can I extend my rental?

Extensions depend on the next reservation and must be approved before the due date.

What happens if I am late?

Final late-return terms are not yet configured. They will be disclosed before checkout.

What if the item does not fit?

Review verified measurements and fit notes before reserving. Final exchange or refund terms will be stated in the rental agreement.

Do you clean the clothing?

Routine cleaning between rentals is handled by OM Thrift Rentals unless stated otherwise.

Can I purchase the piece?

Some pieces are purchase eligible and will show Love It? Keep It on the product page.

Can rental payment go toward buying it?

Only product-specific eligible pieces may receive rental credit, once that functionality is enabled and confirmed.

Do you offer Miami or hotel delivery?

Local pickup is available. Select Miami or hotel delivery is not promised unless shown for the location during booking.

What happens if I lose the item?

You may be responsible for the agreed replacement value disclosed before checkout under the finalized agreement.

Do you require identification or a card hold?

No requirement or hold should be assumed. Any verification or authorization will be disclosed before checkout if enabled.

Can I cancel?

Cancellation and refund terms must be finalized before booking opens.